Amazon Flex Rewards Program Terms and Conditions

Participation in the Amazon Flex Rewards Program (the “Rewards Program”) is subject to these terms and conditions (these “Rewards Terms”) and the terms and conditions in your Amazon Flex Independent Contractor Terms of Service (the “Flex Terms”), which are incorporated herein (collectively, the “Rewards Program Terms”).

‍Please read these Rewards Terms carefully. By accessing or participating in the Rewards Program, you agree to be bound by the terms of the Rewards Program and all terms incorporated herein by reference, including terms regarding dispute resolution and a class action waiver. If you do not agree to the Rewards Program Terms, do not access or participate in the Rewards Program.

‍‍ELIGIBILITY

‍To participate in the Rewards Program, you must (1) meet all eligibility requirements to be a delivery partner in Singapore under the Flex Terms; and (2) have an Amazon Flex account in active standing. All eligible delivery partners in Singapore will be automatically enrolled in the Rewards Program. Once enrolled, there is no additional action required to participate in the Rewards Program.

‍REWARDS PROGRAM LEVELS

‍The Rewards Program offers four membership levels (“Rewards Levels”): Rewards Level 1, Rewards Level 2, Rewards Level 3, and Rewards Level 4. Rewards Levels unlock access to certain rewards (“Rewards”), whether offered through Amazon or through a third-party service provider. Each Rewards Level includes its own Rewards as well as the Rewards of the preceding Rewards Level. Each Rewards Level requires a minimum number of points earned to access a set of Rewards. The Points thresholds required to reach each Rewards Level can be found in the Rewards details page in the Activity Hub in the Amazon Flex App.

‍EARNING POINTS

‍Delivery partners can earn points (“Points”) to access the different Rewards Levels and the Rewards offered in each Rewards Level. Delivery partners having a standing of Fantastic, Great, or Fair will be able to earn Points. This standing is awarded by Amazon in its sole discretion based on a number of factors, including, without limitation, reliability and delivery quality. Learn more about what affects your standing by navigating to the Read FAQs section in the Amazon Flex App (Amazon Flex App > Activity Hub > Standing Details > Read FAQs). Delivery partners will earn a minimum of 10 Points per Attended Block and 1 Point per Delivery Opportunity. “Attended Block” means each specified offer to provide delivery services through the Amazon Flex App (e.g., reserved offer, instant offer, etc.) for which you accept and make deliveries as a delivery partner. “Delivery Opportunity” means (a) for Amazon.sg Attended Blocks, each package for which you make an affirmative, good faith attempt to deliver consistent with the Flex Terms; and (b) for Amazon Fresh, Little Farms and Watsons Store Attended Blocks, each customer order for which you make an affirmative, good faith attempt to deliver, regardless of the number of items included in such order. Delivery partners with a standing of Great will earn 2x Points, which means 20 Points per Attended Block and 2 Points per Delivery Opportunity. Delivery partners with a standing of Fantastic will earn 3x Points, which means 30 Points per Attended Block and 3 Points per Delivery Opportunity. For example: If a delivery partner with a standing of Fantastic has an Attended Block with 5 Delivery Opportunities, they will earn 30 Points for the Attended Block and 15 Points for the Delivery Opportunities, totaling 45 Points. Delivery partners who have a standing of Poor are still eligible to make deliveries but will not earn Points until their standing is improved to Fair, Great or Fantastic. Points are calculated based on the standing of the delivery partners in the Amazon Flex App prior to beginning deliveries at an Attended Block.

Amazon reserves the right to offer additional Points or additional Point multipliers for certain periods of time, in its sole discretion.

Points have no cash value and are used solely to determine your Rewards Level. Points may be revoked if Amazon believes, in its sole discretion, that Points were earned through or in connection with any fraud, abuse of the platform, or in violation of the Rewards Program Terms.

‍MAINTAINING YOUR LEVEL

‍Each earning period (“Earning Period”) is a three-month period, and there are four Earning Periods each year (January 1st through March 31st, April 1st through June 30th, July 1st through September 30th and October 1st through December 31st). The number of Points earned during an Earning Period will determine the Rewards Level and, therefore, the Rewards that can be accessed. When the required minimum number of points is reached in an Earning Period, the delivery partner will gain access to the new Rewards Level immediately, or within 24 hours, and enjoy that access for the remainder of the current Earning Period and through the following Earning Period. Points expire and reset to zero at the end of every Earning period. For example, in case a delivery partner accumulated the number of Points required to unlock Rewards Level 2 on February 2nd, they will have access to Rewards Level 2 until June 30th, the end of the following Earning Period. At all times that a delivery partner has a standing of Poor, such delivery partner will not be able to access any new Rewards until their standing is improved to Fair, Great or Fantastic. However, delivery partners will not lose Rewards for which they have already enrolled in or purchased. For clarity, Rewards unlocked, but not otherwise enrolled in or purchased prior to receiving the Poor standing, will be made available to a delivery partner again after their standing is improved to Fair, Great or Fantastic.

‍ACCESSING REWARDS

‍Once you unlock a higher Rewards Level, you will start to access the Rewards from the higher Rewards Level, but not all Rewards may be immediately available.

‍HOW TO VIEW YOUR POINTS BALANCE; DISPUTES

‍You can view your current Points balance by visiting the Points History Tab from the Rewards details page in the Activity Hub. Any errors or omissions related to delivery activity or Points posted to your Activity Hub must be reported immediately by contacting Amazon as noted in the “Contact Us” section below.

It may take approximately 72 hours after the Attended Block for your Points balance to update. In the event of an outage of the Amazon systems, your Points balance update may be delayed. Additionally, if the outage occurs near the end of the Earning Period, it is possible that the Points will not be applied until the next Earning Period.

‍ACCOUNT TERMINATION

‍A condition of eligibility is to maintain an active Amazon Flex account pursuant to the Flex Terms. If your participation in Amazon Flex is terminated for any reason pursuant to the Flex Terms, all Points associated with the Rewards Program and any Rewards shall be forfeited immediately upon termination, in accordance with the terms of the specific Reward, as detailed below.

‍REWARDS PROGRAM CHANGES AND REWARDS PROGRAM TERMINATION

‍Amazon reserves the right to modify, suspend or discontinue the Rewards Program, or any part thereof, at any time, without notice and without further obligations to you or any other delivery partners, including, but not limited to modifications that: (1) govern how Points are earned on and after the date of change; (2) change the number of Points required to access a Rewards Level; (3) change the specific Rewards offered in each Rewards Level; or (4) change any other requirements necessary to obtain Rewards within a Rewards Level. No Points will be earned after the effective date of termination. Any and all changes and/or amendments to these Rewards Program Terms will become binding upon all delivery partners immediately.

‍ASSIGNMENT OF RIGHTS

‍Amazon’s rights and obligations under the Rewards Program may be assigned or transferred by Amazon to any third party at any time, and if such transfer takes place, then performance shall be the responsibility of that entity.

‍INTERPRETATION OF REWARDS PROGRAM TERMS

‍All interpretations of these Rewards Program Terms will be in Amazon’s sole discretion, and Amazon’s decisions will be final.

‍REWARDS DETAILS AND ADDITIONAL TERMS

‍Rewards are not redeemable for Points or cash and have no cash value. Rewards may also only be available in certain locations and to some delivery partners. Reward details, terms and limitations are described below and are hereby incorporated into these Rewards Program Terms. Rewards provided by third parties may require additional action by you and may be subject to additional terms and conditions provided by such third parties, including your use of the Onsi App (the “Onsi App”), and redemption of rewards offered through the Onsi App. Delivery partners are responsible for all taxes that may be owed as a result of receiving the Rewards. Amazon is not responsible for the products or services offered by third parties.

To ensure the success of the Rewards Program, Amazon may collect information on such third-party Rewards-based transactions for information and reporting purposes, in each case, subject to the terms to which you and the third-party Reward provider have agreed.

The following list includes examples of the current Rewards provided by participating third parties. Please note that offers from third parties, including but not limited to the qualifications for accessing the Rewards, as well as the identities of the third parties themselves, are subject to change at any time in Amazon’s sole discretion:

• Rewards made available to delivery partners through the Onsi App.

• Rewards at participating third parties with which Amazon has negotiated exclusive Rewards.

For additional questions regarding the Rewards, including use of the Onsi App and Preferred Scheduling, please visit the Amazon Flex Rewards FAQs, some of which are reproduced here:

1. What is Onsi and how do I access Rewards?

We've partnered with Onsi to provide delivery partners with access to deals and discounts to help your earnings go further.

To access the Rewards available through Onsi, you will need to set up an Onsi account and download the Onsi App. Go to Amazon Flex App > Menu > Activity Hub > Rewards Details > Level Details and click ‘Access Onsi App’. This will open the Onsi website. Follow the directions to create an account using your email address. You may need to sign up to additional terms and conditions provided by Onsi in order to create an Onsi account. Then, download the Onsi App and log in to see your Rewards.

2. What if I have questions about the Rewards in the Onsi App?

You can learn more about the Onsi App and your available rewards by going to My Profile > Help. If you have additional questions, you can contact Onsi support at: support@Onsi.com.

3. What is Preferred Scheduling?

With Preferred Scheduling you can enjoy special reserved offers targeted to your preferences. And, you’ll have more time to accept them! These special reserved offers are called Rewards reserved offers. They will appear in addition to the offers you already see on the Offers page and will indicate that they are linked to your Rewards Level. The number of Rewards reserved offers that you’ll see is based on availability of offers that match one or more of your Preferred Scheduling preferences. You will be able to set these preferences when you unlock Rewards Level 2. As you level up, you are more likely to see a higher number of Rewards reserved offers.The extended time you’ll have to accept Rewards reserved offers will be based on your rewards level.

Rewards level 2: 15 minutes
Rewards level 3: 20 minutes
Rewards level 4: 30 minutes

To set your Preferred Scheduling preferences go to the Amazon Flex App> Menu > Settings> Preferred Scheduling. You can select up to 3 preferred pick-up locations, and up to 3 day and time combinations that work best for you. You will be able to set these preferences once you unlock Rewards Level 2, and they can be updated at any time. After you set your preferences, Rewards reserved offers will appear in the Offers page based on the availability of offers that meet one or more of your preferences. The Preferred Scheduling preferences you set will only apply to these additional Rewards reserved offers. They will not limit the offers you see on the Offers page.

‍DISCLAIMER‍

‍The Rewards Program and/or any of its features, including Rewards, may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of our control. We are not responsible for any unavailability, interruptions or errors of the Rewards Program, its features or any Rewards. The Rewards Program and all the information accessible through it are provided for informational purposes only on an “as is” and “as available” basis. Amazon, its affiliated entities, and third-party Rewards providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Rewards Program, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

‍The merchants and third-party service providers that participate in the Rewards Program are not affiliated with Amazon and are not sponsors or co-sponsors of the Rewards Program. All participating merchant and third-party service provider names, logos, and marks are used with permission and are the property of their respective owners. Participating merchants and third-party service providers are subject to change without notice.

Participating merchants and third-party service providers are responsible for the quality and performance of any products or services they provide. Amazon is not responsible for any aspects of the Rewards, products and services provided by participating merchants or third-party service providers.

‍LIMITATION OF LIABILITY

‍‍Except as set forth herein, all disputes arising out of or relating to these Rewards Terms will be governed in accordance with the Flex Terms.

By participating in the Rewards Program or redeeming Rewards, you agree that Amazon, its affiliates and subsidiaries, and its officers, directors, employees, representatives and agents, including any third party providing rewards in the Rewards Program (collectively, the “Released Parties”) will have no liability or responsibility whatsoever for, and shall be held harmless by you for, any liability for any injuries, losses or damages of any kind (including, without limitation, direct, indirect, incidental, special, consequential, or punitive or exemplary damages) to persons, including personal injury or death, or property arising in whole or in part, directly or indirectly, from any action taken or neglected to be taken with regard to the Rewards Program. The released parties are not responsible for (a) loss or misdirection of, or delay in receiving, any Rewards; (b) theft or unauthorized use of a Reward caused by circumstances beyond the reasonable control of Amazon or its representatives or agents; (c) any acts or omissions of third parties; or (d) any errors published in relation to the Rewards Program, including, without limitation, any typographical errors, errors of description, and errors in the calculation of points. Amazon reserves the right to correct, without notice, any errors. In no event shall the Released Parties be liable to you for any delay in or failure to perform due to causes beyond Amazon’s control, including, without limitation, any act of god, and act of war, natural disaster, terrorism, or any act or omission of a third party. The sole remedy available to you in connection with the Rewards Program (whether your claim is based in law or equity) shall be the crediting or re-crediting to your points balance in an amount no greater than the number of points at issue.

Some jurisdictions may not allow the limitation or exclusion of liability for incidental or consequential damages or exclusion of implied warranties, so some of the above limitations or exclusions may not apply. Check local laws for any restrictions or limitations regarding these limitations or exclusions.

This section will survive termination of delivery partner’s participation in the Rewards Program.

‍OTHER IMPORTANT INFORMATION YOU SHOULD KNOW
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‍To the fullest extent permitted by applicable law, you release Amazon and its third-party service providers, affiliates, directors, officers, employees, agents and contractors from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known or unknown, arising out of or related to any activity in connection with the Rewards Program, including but not limited to, use of the Rewards Program and any Rewards that you accept.

You agree to indemnify and hold harmless the released parties from and against any loss, damage, liability, cost, or expense of any kind (including attorneys’ fees) arising from your or an authorized user’s: use of the Rewards Program, any fraud or misuse of the Rewards Program, violation of any applicable law or the rights of any third party. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Amazon.

You agree that any dispute arising out of or related to these Rewards Terms is personal to you and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.‍

‍Tax

Each party is responsible, as required under applicable law, for identifying and paying all taxes and other governmental fees and charges that are imposed on that party upon or with respect to the payments under this Agreement.

Amazon may deduct or withhold any taxes that Amazon is legally obliged to deduct or withhold from any amounts payable to you under this Agreement, you will provide Amazon with any documents required by Amazon to satisfy any information reporting or withholding tax obligations with respect to any payments under this Agreement.

This Rewards Program is void where prohibited by applicable law.

This Rewards Program is governed by Singapore law.

Amazon may enforce the terms of the Rewards Program at any time. Amazon may delay enforcement without losing its right to enforce any term of the Rewards Program at a later time. If any term of the Rewards Program is found to be unenforceable, Amazon may still enforce the other terms.

This Section will survive termination of delivery partner’s participation in the Rewards Program.

‍CONTACT US

‍If you have questions or comments regarding the Rewards Program, you may contact us at amazonflex-support@amazon.sg.

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‍Last updated: December 1, 2023