Here are answers to some common questions. Click or tap on a topic below to get started.
How do I sign up for Amazon Flex?
Go to Get Started, select the region where you'd like to deliver, and answer a few questions. If you don't see your region, select My region is not here to join our waitlist. If you meet our requirements, we'll get back to you with next steps to download the Amazon Flex app.
What are the next steps after I sign up on flex.amazon.com.sg?
If you meet the requirements, you’ll be able to download the Amazon Flex app and complete these tasks:
Sign up for Amazon Flex using your existing Amazon account or by creating a new Amazon account.
Provide answers to questions that we’ll use for a background check.
Select a service area where you will collect and deliver Amazon parcels.
Review our videos to learn best practices for delivering with Amazon.
Provide tax and payment details.
What type of device do I need?
To deliver with Amazon Flex, in most regions, you’ll need to have an Android phone 4.4, or above, with 2 GB of RAM and a phone camera for scanning. In certain select regions, the Amazon Flex app is also available for iOS (iPhone 5 or newer). We’ll let you know what type of device is required in your region when we invite you to take the eligibility survey.
What type of vehicle do I need?
You can use any car that can safely and reliably transport Prime Now orders to customers.
Can I use a borrowed or rented car?
You can use a borrowed or rented car as long as you maintain all licences, permits, insurance, and other authorization necessary to use the vehicle.
Downloading the App
What are the minimum Android phone requirements?
Android 6.0 or higher
RAM Memory 2GB or higher
Camera with flash
GPS Location Services
If you have an Oppo and Xiaomi Redmi device, change the device battery settings to run the Amazon Flex app:
Oppo battery device settings:
1. Go to Settings > Battery
2. Click the Amazon Flex app
3. Disable the settings for Freeze when in background and Automatically optimize when an abnormality is detected
Xiaomi Redmi battery device settings:
1. Go to Settings > Battery
2. Click Manage app batter usage
3. Click Choose apps
4. Click Amazon Mobile Delivery
5. ClickNo restrictions and Allow access
If you use an Android, update security settings for the app:
1. Go to Settings > Security.
2. Turn on Unknown Sources.
3. Go to your phone's My Files or Downloads folder and tap the Amazon Flex icon to install.
I don’t remember my password, how do I reset it?
You can change your password by following these steps:
4. Enter your current password and new password, and click or tap Save changes.
How do I update the email address on my account?
You can update your email address by following these steps:
1. Sign in to Amazon.com using the email address and password that is currently associated with your Amazon Flex account.
2. Click or tap Your Account > Login & security.
3. Next to Email, click or tap Edit.
4. Enter your new email address and password, and then click or tap Save changes.
How do I update the address or phone number associated with my account?
After you have completed the onboarding steps in the app, you can update your address and phone number in the app by selecting Account > Basic Information.
How do I update my driver's licence expiration date?
After you have completed the onboarding steps in the app, you can update your licence information by tapping Account > Driver's Licence.
What if I'm moving and want to change my region in the app?
Please email us through the app with the region that you would like to be assigned to. After we receive your request, we will start the process of updating your region in the app. Please remember to clear your availability in the app to ensure that you don't receive offers during your move.
How long will my background check take?
Your background check will typically take about 1 to 5 business days. If you have questions about your background check, please contact Accurate Background at +65-31635216 or email them at email@example.com
What should I do if I need to change the information in my background check application?
1. In the Amazon Flex app, go to Calendar to update your availability. You’ll then receive offers for delivery blocks that are only available to you based on the dates you set. You’ll need to accept or decline these offers before they expire.
2. Tap Check For Available Blocks on the Amazon Flex home screen to accept offers throughout the day. These offers, available to everyone, may be released up to 24 hours before the block start time.
How do I know if I've been confirmed for a delivery block?
When you accept an offer, you’ll receive a confirmation message in the app. To view your upcoming delivery blocks, go to Calendar. Orange dots indicate that you have a confirmed delivery block on that date.
What if something comes up and I can't deliver during a confirmed delivery block?
If you anticipate that you'll be late or unavailable for a delivery block, go to Calendar in the Amazon Flex app, tap the day of a scheduled block, and tap Forfeit block at least 45 minutes before the block start time.
What does it mean when my calendar shows orange dots?
Orange dots indicate that you have accepted an offer for a delivery block on that day.
Is there a minimum number of deliveries that I need to make to remain eligible to deliver with Amazon Flex?
You do not need to make a minimum number of deliveries to remain eligible to deliver with Amazon Flex.
Can I rely on Amazon Flex as a source of full-time income?
Amazon Flex provides a flexible opportunity for delivery partners looking to turn free time into supplemental or part-time income. The available delivery blocks may fluctuate week to week and are not guaranteed.
Making Prime Now Deliveries
What to Expect on Day 1
What do I need to wear?
You are free to choose your attire while delivering with Amazon Flex.
Do I need to bring anything with me?
As an independent contractor, you are free to bring anything with you to aid in your delivery process.
What do I do when I arrive at the delivery station?
Make sure to tap or swipe I’ve Arrived when you get to the delivery station. Depending on the delivery station, you may need to show your ID to a yard marshal or security associate.
Where do I go to start delivering?
After you have been confirmed for a delivery block, you’ll be able to tap Start in the app one hour before the start time of your block. The address of the pickup location will display in the app at that time.
What should I do if I have a question about a delivery while I'm on the road?
In the app, tap Help in the top-right corner to call Support.
What will I deliver?
You'll deliver Prime Now packages. Prime Now offers tens of thousands of products, including groceries, chilled beer, ice-cream, household and home essentials, baby products, beauty, electronics, toys, and much more.
When will I be paid?
Your earnings will be sent to your bank account on Wednesday each week. Your toll and parking reimbursements will be sent to your bank account on the following Wednesday after you provide all required information.
Note that processing might take up to 5 business days depending on your bank.
How will I be paid?
You will get paid automatically through a direct deposit to the bank account you provided during sign up.
Join Amazon Flex
Make S$22- S$25/hour delivering parcels with Amazon. Be your own boss, set your own schedule, and have more time to pursue your goals and dreams.
Sign up now and put the power of Amazon behind you.